The Southwest Airlines Way: Using The Power Of Relationships To Achieve High Performance (BUSINESS BOOKS)

by JodyHofferGittell (Author)

• Used

  Illustrated
  2005

  $3.52

  Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

• New

  Illustrated
  2005

  $16.11

  Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.