by SidKemp (Author)
Get past the hype to discover what quality management programs really work
Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
Format: Illustrated
Pages: 372
Edition: Illustrated
Publisher: McGraw-Hill Education
Published: 04 Jul 2006
ISBN 10: 0071449086
ISBN 13: 9780071449083