Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

by Al Switzler (Author), Al Switzler (Author), Joseph Grenny (Author), Kerry Patterson (Author), Ron McMillan (Author)

New
Paperback
2004
$10.17

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. You can discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations . It includes scripts modelling the best way to deal with confrontations.

Synopsis

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. You can discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations . It includes scripts modelling the best way to deal with confrontations.

$10.17

Save:$2.45 (19%)

Quantity

Temporarily out of stock

More Information

Format: Paperback
Pages: 284
Publisher: McGraw-Hill Professional
Published: 01 Sep 2004
ISBN 10: 0071446524
ISBN 13: 9780071446525

Author Bio

Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations. Joseph Grenny has 20 years of experience coaching thousands of corporate and government leaders around the world in the art of communication. Ron McMillan cofounded and was the vice president of research and development of Covey Leadership Center. Al Switzler is currently on the faculty at the Executive Development Center at the University of Michigan. Together these authors have founded VitalSmarts and have trained more than 500,000 people world wide. They live in the greater Salt Lake City area.