
by Don E. Schultz (Author), Heidi Schultz (Author)
Explains IMC: what it is, what it means to you, and how to use it to power your organization's growth and financial success. This book shows you how to focus on identifying the right customers, determining their value, investing in them with communication programs, and then measuring the impact of and returns on those communication activities.
Format: Illustrated
Pages: 320
Edition: Illustrated
Publisher: McGraw Hill
Published: 01 Nov 2003
ISBN 10: 0071416625
ISBN 13: 9780071416627