Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

by Rick Brinkman (Author), Dr. Rick Kirschner (Author)

• Used

  Paperback
  2002

  $3.40

  Some people can make life stressful and unpleasant. Others can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst!

• Used

  Paperback
  1994

  $3.25

  This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine take-charge skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.