
by JamesAFitzsimmons (Author)
This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.
Format: Paperback
Pages: 605
Edition: 5
Publisher: McGraw-Hill Higher Education
Published: 01 May 2005
ISBN 10: 0071244409
ISBN 13: 9780071244404