The Ecomomics of Trust: Liberating Profits and Restoring Corporate Vitality

The Ecomomics of Trust: Liberating Profits and Restoring Corporate Vitality

by JohnO.Whitney (Author)

Synopsis

Mistrust, argues John O. Whitney, forments meddling corporate bureaucracies that police even the most trivial transactions - squelching innovation and dragging down revenues with crippling administrative overhead. It discourages sales from talking to marketing, marketing to manufacturing, or manufacturing to design. (Or any of them talking to customers of suppliers.) And it provokes harassed managers to endlessly massage their budget and forecast numbers...and their superiors to doubt the results they submit.

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More Information

Format: Hardcover
Pages: 256
Publisher: McGraw-Hill Professional
Published: 01 Oct 1993

ISBN 10: 0070700176
ISBN 13: 9780070700178

Media Reviews
Drawing on first-hand experience with a wide range of American companies, the author offers concrete proposals on how to dismantle mistrust-breeding hierarchies and revamp the ways of recognizing, measuring and rewarding performance. He also suggests changes for rooting out waste and complexity, while unleashing trust in everything from hiring to budgeting to streamlining the chain of command. The Planning Forum 19941001