by Linda Richardson (Author)
Most salespeople spend half their working lives on the phone. This comprehensive guide helps them maximize that time for two key results - dramatically higher sales and stronger customer relationships - regardless of the product or service being sold. Linda Richardson, a pioneer in consultative selling, demonstrates how to use the phone to establish rapport; determine customer needs; get appointments; close sales; and much more. It includes worksheets to help readers test their skills and hone their teleselling techniques for all types of clients and sales situations.
Format: Paperback
Pages: 288
Publisher: McGraw Hill
Published: 01 Jan 1995
ISBN 10: 0070523762
ISBN 13: 9780070523760