by Brian Joiner (Author), Brian Joiner (Author)
Written by the first of a new breed of quality gurus , Fourth Generation Management is a clear, concise synthesis of the best of current management practice and a host of dynamic prescriptions for the future. The centerpiece of the book is the Joiner Triangle , which provides readers with a conceptual framework upon which to build a new corporate culture - one that positions companies for growing productivity and profit in the years ahead. Focusing on quality as defined by the customer...a scientific, databased approach to management...and the creation of long-term, team-spirited relationships both internally and externally - the Joiner Triangle is already gaining credence as the management philosophy of tomorrow. And that's only the beginning. Readers will learn why process is more important than short-term results, how to foster a working environment in which all employees feel like winners, a new way of looking at data, processes, and variation, and much more. In short, this major release by a widely respected quality improvement leader is the business person's blueprint for the next phase of the Quality Revolution .
Format: Hardcover
Pages: 289
Publisher: McGraw-Hill Education
Published: 01 Jan 1994
ISBN 10: 0070327157
ISBN 13: 9780070327153