How to Deal with People You Can't Stand

by RickBrinkman (Author), RickKirschnerDr. (Author)

• Used

  Hardcover
  1994

  $12.68

• Used

  Paperback
  1994

  $3.50

  This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine take-charge skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.