Benchmarking for Best Practices: Winning Through Innovative Adaptation

by Michael English (Author), Michael English (Author), Christopher Bogan (Author)

• Used

  Hardcover
  1994

  $4.34

  Benchmark expert Christopher E. Bogan and corporate quality director Michael J. English walk management through their 9-step benchmarking model - from improving baseline trends to achieving world-class quality leadership. Recognizing that successful benchmarking often, demands dramatic changes in corporate attitudes - and an end to the not invented here mentality that stifles innovation - they arm readers with the weapons to: forge a learning organization ready to borrow successful ideas wherever they occur - inside or outside the firm; tailor benchmarking to a firm's unique identity - acknowledging that one company's best practices aren't always another's; sell benchmarking to even the most skeptical senior executives or turf conscious factory and line managers; and manage the total project - including determining what, and against whom, to benchmark.