by Leonard L. Berry (Author)
Improving service quality has finally become a top priority of management today, yet according to service quality expert Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. Berry offers a dynamic framework for improving service, rich with insights and compelling examples of great service.
Format: Illustrated
Pages: 308
Edition: Illustrated
Publisher: Free Press
Published: 01 Apr 1995
ISBN 10: 0029185556
ISBN 13: 9780029185551
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