by Mark Levine (Author), StephenM.Pollan (Author)
Whether you're looking for a new job, leaving an old one, cold calling a new account, laying off a subordinate, confronting a back-stabber, dealing with sexual harassment, returning food in a restaurant, or calming an irate client, Lifescripts tells you exactly how to do it and what to say. Each of the 101 dialogs provides you with an ice-breaker opener and a flow-chart of rejoinders to give to any potential response, positive or negative. Pointers on proper attitude, timing, preparation, and more are included.
Format: Paperback
Pages: 512
Publisher: John Wiley & Sons
Published: 24 May 1996
ISBN 10: 0020360487
ISBN 13: 9780020360483