by Tom Peters (Author), Nancy Austin (Author)
In this sequel to In Search of Excellence , the authors divulge the three secrets of long-term business excellence: superior customer or client service, constant innovation, and full use of the abilities of every company employee. But the one element linking these three together is leadership, and the heart and soul of the whole concept is Management by Wandering About (MBWA).
Format: Paperback
Pages: 464
Edition: (Reissue)
Publisher: HarperCollins
Published: 13 Jun 1994
ISBN 10: 0006370624
ISBN 13: 9780006370628