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Emotional Labor: Putting the Service in Public Service

by Mary E. Guy,Meredith A. Newman,Sharon H. Mastracci

ISBN 13: 9780765621177

Format: Paperback (238 pages)
Publisher: M.E. Sharpe
Published: 15 Apr 2008

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Emotional Labor and Crisis Response: Working on Razor's Edge

by Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman

ISBN 13: 9780765625182

Format: Hardcover (224 pages)
Publisher: M.E. Sharpe
Published: 01 Aug 2011

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