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Change Management Excellence: Using the Four Intelligences for Sucessful Organizational Change

by Sarah COOK,Steve MACAULAY

ISBN 13: 9780749440336

Format: Paperback (240 pages)
Publisher: Kogan Page
Published: 30 Jun 2004

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How to Improve Your Customer Service: An Action Plan for Managers (Business Action Guides)

by Steve Macaulay,Sarah Cook

ISBN 13: 9780749409999

Format: Paperback (160 pages)
Publisher: Kogan Page Ltd
Published: 30 May 1993

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