The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led
by John Abram, Paul Hawkes
ISBN 13: 9780470858806
Format: Illustrated (236 pages) Publisher: John Wiley & Sons Published: 24 Jul 2003
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Il-i-ad That Lad
by Paul Hawkes
ISBN 13: 9781398462861
Format: Paperback (292 pages) Publisher: Austin Macauley Publishers Published: 31 Oct 2022