Services Management: An Integrated Approach
by Mr Bart Van Looy,Roland Van Dierdonck,Paul Gemmel
ISBN 13: 9780273673538
Format: Paperback (560 pages) Publisher: Financial Times/ Prentice Hall Published: 17 Jul 2003 Other Format: Paperback
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Service Management: An integrated approach
by Bart Van Looy,Paul Gemmel,Roland Van Dierdonck
ISBN 13: 9780273732037
Format: Paperback (544 pages) Publisher: Pearson Published: 07 Mar 2013