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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business (BUSINESS BOOKS)

by Sriram Dasu,Richard B. Chase

ISBN 13: 9780071809931

Format: Illustrated (240 pages)
Publisher: McGraw-Hill Education
Published: 01 Aug 2013

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Management of Design: Engineering and Management Perspectives

by Sriram Dasu,Charles Eastman

ISBN 13: 9789401046091

Format: Paperback (304 pages)
Publisher: Springer
Published: 21 Dec 2012

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Management of Design: Engineering and Management Perspectives

by Sriram Dasu,Charles Eastman

ISBN 13: 9780792395096

Format: Illustrated (308 pages)
Publisher: Springer
Published: 30 Nov 1994

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