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Operations Management for Competitive Advantage (The Mcgraw-Hill/Irwin Series Operations and Decision Sciences)

by Richard B. Chase,Nicholas J. Aquilano

ISBN 13: 9780072506365

Format: Hardcover
Publisher: Irwin Professional Pub
Published: 01 Mar 2004

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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business (BUSINESS BOOKS)

by Sriram Dasu,Richard B. Chase

ISBN 13: 9780071809931

Format: Illustrated (240 pages)
Publisher: McGraw-Hill Education
Published: 01 Aug 2013

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