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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees by James L. Heskett,W. Earl Sasser Jr.,Leonard A. Schlesinger

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

by James L. Heskett,W. Earl Sasser Jr.,Leonard A. Schlesinger


ISBN 13: 9780743225694

Format: Hardcover (400 pages)
Publisher: The Free Press
Published: 16 Jun 2003

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