The Customer Revolution
by Patricia Seybold,Ronni T. Marshak
ISBN 13: 9780712669849
Format: Hardcover (416 pages) Publisher: Random House Business Books Published: 12 Mar 2001 Other Format: Paperback
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Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond
by Patricia B. Seybold,Ronni T. Marshak
ISBN 13: 9780812930375
Format: Hardcover (360 pages) Publisher: Times Books Published: Nov 1998