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The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP) The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP) by Peggy Carlaw,Vasudha K. Deming

The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP)

by Peggy Carlaw,Vasudha K. Deming


ISBN 13: 9780077114763

Format: Paperback (209 pages)
Publisher: McGraw Hill Professional
Published: 01 Oct 2006
Other Format: Paperback

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Managing and Motivating Contact Center Employees Managing and Motivating Contact Center Employees by Malcolm Carlaw,Peggy Carlaw,Vasudha Deming,Kurt Friedmann

Managing and Motivating Contact Center Employees

by Malcolm Carlaw,Peggy Carlaw,Vasudha Deming,Kurt Friedmann


ISBN 13: 9780071388887

Format: Paperback (350 pages)
Publisher: McGraw-Hill Education
Published: 01 Jan 2003

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