The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization
by Robert Spector,Patrick D. McCarthy
ISBN 13: 9780471702863
Format: Paperback (292 pages) Publisher: John Wiley & Sons Published: 01 Apr 2005
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
by Robert Spector,breAnne O. Reeves
ISBN 13: 9781119375357
Format: Paperback (224 pages) Publisher: Wiley Published: 10 Nov 2017