Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)
by Andrew Sturdy,Irena Grugulis,Hugh Willmott
ISBN 13: 9780333946077
Format: Paperback (240 pages) Publisher: Palgrave Macmillan Published: 29 Mar 2001
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The Skills That Matter: 5 (Critical Perspectives on Work and Organisations)
by Chris Warhurst,Ewart Keep,Irena Grugulis
ISBN 13: 9781403906397
Format: Paperback (292 pages) Publisher: Palgrave Published: 27 Feb 2004