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The World of Superservice: Creating Profit through a Passion for Customer Service

by Ken Irons

ISBN 13: 9780201403848

Format: Paperback (256 pages)
Publisher: Addison Wesley
Published: 22 Aug 1997

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Managing Service Companies: Strategies for Success (EIU)

by Ken Irons

ISBN 13: 9780201624267

Format: Hardcover (294 pages)
Publisher: Addison Wesley
Published: 20 Oct 1993

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