Self Assessment Handbook: For Measuring Corporate Excellence
by Chris Hakes, B. Popplewell
ISBN 13: 9780412586606
Format: Hardcover (130 pages) Publisher: Kluwer Academic Publishers Published: Apr 1994
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Total Quality Management: The key to business improvement
by Chris Hakes
ISBN 13: 9780412357305
Format: Illustrated (196 pages) Publisher: Springer Published: 31 Mar 1991 Other Format: Paperback