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Satisfying Internal Customers First!: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement S.)

by Richard Y. Chang, P.Keith Kelly

ISBN 13: 9780749416539

Format: Paperback (112 pages)
Publisher: Kogan Page Ltd
Published: 31 Mar 1995

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Step-by-step Problem Solving: Ensure Problems Get (and Stay) Solved (Richard Chang Collection: Quality Improvement)

by Richard Y. Chang, P.Keith Kelly

ISBN 13: 9780749416515

Format: Paperback (96 pages)
Publisher: Kogan Page Ltd
Published: 31 Mar 1995

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Team Decision-making Techniques: Proven Tools for Getting Results (Richard Chang Collection: High Performance Team S.)

by P.Keith Kelly

ISBN 13: 9780749416645

Format: Paperback (112 pages)
Publisher: Kogan Page Ltd
Published: 28 Apr 1995

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