Buy Used and New Bernd Stauss Books

Complaint Management: The Heart of CRM

by Wolfgang Seidel,Bernd Stauss

ISBN 13: 9780324202649

Format: Hardcover (320 pages)
Publisher: Cengage Learning
Published: Jul 2004

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Dienstleistungsmarken: Forum Dienstleistungsmanagement

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ISBN 13: 9783834906090

Format: Hardcover (486 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Mar 2008

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Aktuelle Forschungsfragen im Dienstleistungsmarketing: Beiträge zum 13. "Workshop Dienstleistungsmarketing" 2008

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ISBN 13: 9783834911612

Format: Perfect Paperback (261 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Dec 2008

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Weiterempfehlungen im Tourismus: Eine Analyse einflussreicher Empfehlungsgeber touristischer Destinationen

by Chris Horbel

ISBN 13: 9783834910561

Format: Perfect Paperback (176 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Sep 2008

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Kundenintegration: Forum Dienstleistungsmanagement

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ISBN 13: 9783834910271

Format: Hardcover (569 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Feb 2009

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Serviceorientierung im Unternehmen: Forum Dienstleistungsmanagement

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ISBN 13: 9783834917737

Format: Hardcover (551 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Feb 2010

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Dienstleistungscontrolling: Forum Dienstleistungsmanagement

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ISBN 13: 9783409143158

Format: Hardcover (508 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: Mar 2006

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Beschwerdemanagement Excellence.: State-of-the-Art und Herausforderungen der Beschwerde-Management Praxis in Deutschland

by Andreas Schöler,Bernd Stauss

ISBN 13: 9783409123839

Format: Paperback (321 pages)
Publisher: Gabler, Betriebswirt.-Vlg
Published: 31 Jan 2003

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Services Science: Fundamentals, Challenges and Future Developments

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ISBN 13: 9783540744870

Format: Hardcover (178 pages)
Publisher: Springer
Published: 11 Oct 2007
Other Format: Paperback

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Services Science: Fundamentals, Challenges and Future Developments

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ISBN 13: 9783642093906

Format: Paperback (178 pages)
Publisher: Springer
Published: 19 Oct 2010
Other Format: Hardcover

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Effective Complaint Management: The Business Case for Customer Satisfaction (Management for Professionals)

by Bernd Stauss,Wolfgang Seidel

ISBN 13: 9783319987040

Format: Hardcover (504 pages)
Publisher: Springer
Published: 18 Feb 2019

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Electronic Services: Dienstleistungsmanagement Jahrbuch 2002 (Forum Dienstleistungsmanagement)

by Manfred Bruhn,Bernd Stauss

ISBN 13: 9783834944177

Format: Paperback (914 pages)
Publisher: Springer
Published: 19 Sep 2012

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