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Customer Friendly: The Organizational Architecture of Service

by James T. Ziegenfuss

ISBN 13: 9780761837527

Format: Hardcover (248 pages)
Publisher: University Press of America
Published: 15 Mar 2007

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Creating America's Future: Stopping Decay with Citizens, Students, and Strategies

by James T. Ziegenfuss

ISBN 13: 9780761841142

Format: Hardcover (242 pages)
Publisher: University Press of America
Published: 07 Aug 2008

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