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The Customer Service Training Tool Kit: 40 Training Activities for Customer Service Trainers

by Val Gee,Jeff Gee

ISBN 13: 9780079137739

Format: Hardcover (300 pages)
Publisher: McGraw-Hill Professional
Published: 01 Dec 1999

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OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It

by Jeff Gee,Val Gee

ISBN 13: 9780071484725

Format: Paperback (224 pages)
Publisher: McGraw-Hill Professional
Published: 01 Jun 2007

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