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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

by Madeline Bodin

ISBN 13: 9781578200269

Format: Paperback (144 pages)
Publisher: Routledge
Published: Dec 1998

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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

by Madeline Bodin

ISBN 13: 9781578200955

Format: Paperback (232 pages)
Publisher: Crc Press
Published: 03 Jan 2002

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