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The Call Centre Customer Care Pocketbook (Pocketbooks)

by Michael Applegarth, Keith Posner

ISBN 13: 9781903776339

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: Jan 2005

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Leading Empowerment: A Practical Guide to Change

by Mike Applegarth, Keith Posner

ISBN 13: 9781843341437

Format: Paperback (160 pages)
Publisher: Chandos Publishing (Oxford) Ltd
Published: 31 Jan 2006

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