Chief Customer Officer. Getting Past Lip Service to Passionate Action
by Jeanne Bliss
ISBN 13: 9780787980948
Format: Hardcover (320 pages) Publisher: Jossey Bass Published: 21 Apr 2006
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I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
ISBN 13: 9781591842958
Format: Hardcover (198 pages) Publisher: PORTFOLIO Published: 19 Nov 2009