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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

by Brad Cleveland,Julia Mayben

ISBN 13: 9780965909303

Format: Paperback (281 pages)
Publisher: Call Center Pr
Published: 01 Jan 1997

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Call Center Management: "Leitfaden Für Aufbau, Organisation Und Führung Von Teleservicecentern"

by Brad Cleveland

ISBN 13: 9783322930071

Format: Paperback (276 pages)
Publisher: Springer
Published: 04 Oct 2013

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Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results

by Brad Cleveland

ISBN 13: 9781789666878

Format: Paperback (280 pages)
Publisher: Kogan Page
Published: 03 May 2021

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