Call Center Management: "Leitfaden Für Aufbau, Organisation Und Führung Von Teleservicecentern"
by Brad Cleveland
ISBN 13: 9783322930071
Format: Paperback (276 pages) Publisher: Springer Published: 04 Oct 2013
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Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results
ISBN 13: 9781789666878
Format: Paperback (280 pages) Publisher: Kogan Page Published: 03 May 2021