One Size Fits One: Building Relationships One Customer and One Employee at a Time
by Tom Parker, Gary Heil, Deborah C. Stephens
ISBN 13: 9780471331674
Format: Hardcover (321 pages) Publisher: John Wiley & Sons Published: 21 May 1999
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Douglas McGregor, Revisited - Managing the Human Side of the Enterprise: Revisiting the Human Side of the Enterprise
by Gary Heil
ISBN 13: 9780471314622
Format: Hardcover (209 pages) Publisher: Wiley Published: 09 May 2000
Employee Management and Customer Service in the Retail Industry
by Chris Thomas,Gary Heil
ISBN 13: 9780471723240
Format: Paperback (208 pages) Publisher: John Wiley & Sons Published: 10 Aug 2005