Generations at Work: Managing the Clash of Veterans, Boomers, Xers, Nexters in Your Workplace
by Zemke
ISBN 13: 9780814404805
Format: Hardcover (288 pages) Publisher: Amacom Published: 01 Oct 1999
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Best Practices in Customer Service
ISBN 13: 9780814470282
Format: Paperback (425 pages) Publisher: Amacom Published: 01 Jan 1999