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Practical Benchmarking: A Manager's Guide to Creating Competitive Advantage

by Sarah Cook

ISBN 13: 9780749415518

Format: Hardcover (187 pages)
Publisher: Kogan Page Ltd
Published: 31 May 1995

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by N/A

ISBN 13: 9780749450663

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 03 Jan 2008

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Good Food: 101 30-minute Suppers: Triple-tested Recipes

by Sarah Cook

ISBN 13: 9781849901147

Format: Paperback (216 pages)
Publisher: BBC Books
Published: 24 Feb 2011

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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks)

by Sarah Cook

ISBN 13: 9780749437923

Format: Paperback (248 pages)
Publisher: Kogan Page Ltd
Published: 31 May 2002

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The Essential Guide to Employee Engagement: Better Business Performance through Staff Satisfaction

by Sarah Cook

ISBN 13: 9780749449445

Format: Paperback (224 pages)
Publisher: Kogan Page
Published: 03 Jul 2008

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Customer Care

by Sarah Cook

ISBN 13: 9780749420758

Format: Paperback (224 pages)
Publisher: Kogan Page Ltd
Published: 21 Mar 1997
Other Format: Paperback

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Customer Care

by Sarah Cook

ISBN 13: 9780749405359

Format: Paperback (288 pages)
Publisher: Kogan Page Ltd
Published: 30 Apr 1992
Other Format: Paperback

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Practical Benchmarking: A Manager's Guide to Creating Competitive Advantage

by Sarah Cook

ISBN 13: 9780749422271

Format: Paperback (188 pages)
Publisher: Kogan Page
Published: 30 Sep 1997

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CUSTOMER CARE 3RD EDITION

by Sarah Cook

ISBN 13: 9780749432362

Format: Paperback (224 pages)
Publisher: Kogan Page
Published: 01 Jul 2000
Other Format: Paperback

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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

by Sarah Cook

ISBN 13: 9780749465308

Format: Paperback (208 pages)
Publisher: Kogan Page
Published: 03 May 2012

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Information: (Documents of Contemporary Art)

by Sarah Cook

ISBN 13: 9780854882489

Format: Paperback (240 pages)
Publisher: Whitechapel Gallery
Published: 01 Sep 2016

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Social Protection as Development Policy: Asian Perspectives

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ISBN 13: 9780415585736

Format: Hardcover (396 pages)
Publisher: Routledge India
Published: 28 Jul 2010

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