Providing Quality in the Public Sector: A Practical Approach to Improving Public Services (Public Policy & Management)
by Lucy Gaster,Amanda Squires
ISBN 13: 9780335209552
Format: Paperback (272 pages) Publisher: Open University Press Published: 01 Mar 2003
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Quality In Public Services: Managers' Choices. (UK Higher Education OUP Humanities & Social Sciences Politics)
by Lucy Gaster
ISBN 13: 9780335191604
Format: Paperback (160 pages) Publisher: Open University Press Published: 01 Jan 1995