How to Design and Deliver Quality Service Training (Practical Trainer S.)
by Tony Newby
ISBN 13: 9780749407377
Format: Paperback (128 pages) Publisher: Kogan Page Published: 30 Nov 1992
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Validating Your Training (Practical Trainer)
ISBN 13: 9780749405519
Format: Paperback (136 pages) Publisher: Kogan Page Ltd Published: 29 Mar 1992
Training Evaluation Handbook
ISBN 13: 9780566028373
Format: Hardcover (350 pages) Publisher: Gower Publishing Ltd Published: 01 Oct 1992
Cost-effective Training: A Manager's Guide (Practical Trainer S.)
ISBN 13: 9780749405526
Format: Paperback (112 pages) Publisher: Kogan Page Ltd Published: 30 Jul 1992
Customer Service Pocketbook: Customer Service Pocketbook: 3rd Edition
by Sean McManus,Tony Newby
ISBN 13: 9781906610555
Format: Paperback (112 pages) Publisher: Management Pocketbooks Published: 01 Oct 2013