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In Pursuit of Quality: Case Against ISO 9000

by John Seddon

ISBN 13: 9781860760426

Format: Hardcover (240 pages)
Publisher: Oak Tree Press
Published: 01 May 1997

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The Whitehall Effect: How Whitehall Became the Enemy of Great Public Services and What We Can Do About It

by John Seddon

ISBN 13: 9781909470477

Format: Paperback (216 pages)
Publisher: Triarchy Press Ltd
Published: 05 Nov 2014

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The Whitehall Effect: How Whitehall Became the Enemy of Great Public Services - and What We Can Do About it

by John Seddon

ISBN 13: 9781909470453

Format: Hardcover (216 pages)
Publisher: Triarchy Press
Published: 05 Nov 2014

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