Services Marketing (The McGraw-Hill Series in Marketing)
by Valarie A. Zeithaml,Mary Jo Bitner
ISBN 13: 9780071148818
Format: Paperback (608 pages) Publisher: McGraw-Hill Education (ISE Editions) Published: 01 May 1996 Other Format: Paperback
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Services Marketing: Integrating Customer Focus Across the Firm: Integrating Customer Focus Across the Firm
by Alan Wilson,Valarie A. Zeithaml,Mary Jo Bitner,Dwayne D. Gremler Associate Professor of Marketing
ISBN 13: 9780077169312
Format: Paperback (600 pages) Publisher: McGraw Hill / Europe, Middle East & Africa Published: 01 Apr 2016
Services Marketing (McGraw-Hill International Editions Series)
by Valarie A. Zeithaml, Mary Jo Bitner
ISBN 13: 9780071169943
Format: Paperback (656 pages) Publisher: McGraw-Hill Education (ISE Editions) Published: 01 Jan 2000 Other Format: Paperback
Services Marketing: 5th edition
by Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler
ISBN 13: 9780071263931
Format: Paperback (768 pages) Publisher: McGraw-Hill Education / Asia Published: 01 Jul 2008 Other Format: Paperback
Services Marketing: Integrating Customer Service Across the Firm 4e: Integrating Customer Focus Across the Firm
ISBN 13: 9781526847805
Format: Paperback (600 pages) Publisher: McGraw Hill / Europe, Middle East & Africa Published: 07 Oct 2020