Total Customer Satisfaction: A Strategic Approach (Financial Times Series)
by Jacques Horovitz, M Jurgens
ISBN 13: 9780273034476
Format: Hardcover (320 pages) Publisher: Financial Times/ Prentice Hall Published: 22 May 1992
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Seven Secrets Of Service Strategy
by Jacques Horovitz
ISBN 13: 9780273635772
Format: Hardcover (160 pages) Publisher: Financial Times/ Prentice Hall Published: 14 Dec 1999
How to Win Customers: Using Customer Service for a Competitive Edge
ISBN 13: 9780273032885
Format: Paperback (144 pages) Publisher: Financial Times Prentice Hall Published: 29 May 1990
Service Strategy (Financial Times Series)
ISBN 13: 9780273675839
Format: Hardcover (205 pages) Publisher: Financial Times/ Prentice Hall Published: 25 Nov 2004
Beyond Traditional Marketing: Innovations in Marketing Practice (IMD Executive Development Series)
by Kamran Kashani,Jean-Pierre Jeannet,Jacques Horovitz,Sean Meehan,Adrian Ryans,Dominique Turpin,John Walsh
ISBN 13: 9780470011461
Format: Paperback (324 pages) Publisher: John Wiley & Sons Published: 08 Apr 2005