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Customers at Work: New Perspectives on Interactive Service Work

by Wolfgang Dunkel, Frank Kleemann

ISBN 13: 9781137293244

Format: Hardcover (272 pages)
Publisher: Palgrave Macmillan
Published: 25 Jul 2013

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Interaktive Arbeit: Theorie, Praxis Und Gestaltung Von Dienstleistungsbeziehungen

by Wolfgang Dunkel, Margit Weihrich

ISBN 13: 9783531193588

Format: Paperback (460 pages)
Publisher: Springer VS
Published: 02 Oct 2012

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