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Service Management for Competitive Advantage Service Management for Competitive Advantage by James A. Fitzsimmons, Mona J. Fitzsimmons

Service Management for Competitive Advantage

by James A. Fitzsimmons, Mona J. Fitzsimmons


ISBN 13: 9780071133128

Format: Paperback (480 pages)
Publisher: McGraw-Hill Education (ISE Editions)
Published: 01 Apr 1994

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