Operations Management: Improving Customer Service
by Richard J. Schonberger, Edward M. Knod
ISBN 13: 9780256082401
Format: Hardcover (960 pages) Publisher: Irwin Published: 01 Dec 1990
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Building a Chain of Customers: Linking Business Functions to Create the World Class Company
by Richard J. Schonberger
ISBN 13: 9780091747558
Format: Paperback (358 pages) Publisher: Hutchinson Published: 06 Sep 1990
Let's Fix It!: Overcoming the Crisis in Manufacturing
ISBN 13: 9781416567875
Format: Paperback (304 pages) Publisher: Free Press Published: 25 Jun 2007
Building a Chain of Customers
ISBN 13: 9781416573302
Format: Paperback (372 pages) Publisher: Free Press Published: 15 Jul 2009
Flow Manufacturing -- What Went Right, What Went Wrong: 101 Mini-Case Studies that Reveal Lean’s Successes and Failures
ISBN 13: 9781138362291
Format: Hardcover (570 pages) Publisher: Productivity Press Published: 13 Nov 2018
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