Service Operations Management: Improving Service Delivery (4th Edition)
by Prof Robert Johnston, Graham Clark, Michael Shulver
ISBN 13: 9780273740483
Format: Paperback (488 pages) Publisher: Pearson Published: 19 Apr 2012
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Service Operations Management: Improving Service Delivery
by Robert Johnston,Michael Shulver,Nigel Slack,Graham Clark
ISBN 13: 9781292064468
Format: Paperback (640 pages) Publisher: Pearson Published: 02 Nov 2020