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The Art of Software Support: Design and Operation of Suport Centers and Help Desks The Art of Software Support: Design and Operation of Suport Centers and Help Desks by Francoise Tourniaire, Richard Farrell

The Art of Software Support: Design and Operation of Suport Centers and Help Desks

by Francoise Tourniaire, Richard Farrell


ISBN 13: 9780135694503

Format: Paperback (352 pages)
Publisher: Prentice Hall
Published: 29 Oct 1996

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