The Service Systems Toolbox
by John Bicheno
ISBN 13: 9780956830708
Format: Paperback (352 pages) Publisher: Picsie Books Published: 02 Jan 2012
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The Quality 75: Towards Six Sigma Performance in Service and Manufacturing
ISBN 13: 9780954124403
Format: Spiral-bound (124 pages) Publisher: PICSIE Books Published: 01 Jan 2002